Contact

Office Hours: Monday through Friday 8:00am - 4:30pm CST

 

Mailing Address:

Schilke Music Products, Inc.

4520 James Place

Melrose Park, IL  60160  USA

 

PHONE: (708) 343-8858

FAX: (708) 343-8912

 

EMAIL:

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Andrew Naumann - Owner/President

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Julie Naumann - Owner/Vice President

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Phil Baughman - Sales Manager

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Kevin Brown - Low Brass Sales Associate

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Chris Jones - Custom Mouthpiece Manager

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Kevin Brown - Repair Coordinator

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The Schilke Company is available for repair and overhaul work on Schilke instruments ONLY. We would be happy to provide an approximate quote for our repair services but we will need to see the instrument before providing a final quote. This work needs to be scheduled with Schilke repairs department. For more information about our repair services, pricing, shipping directions, and repair turnaround, please contact at (708) 343-8858 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


SHIPPING DIRECTIONS:
Shipping directions are provided below if you have a confirmed repair time and plan to return your Schilke instrument to the factory. The following method is only a guideline or suggestion on how to safely ship an instrument back to the factory for repair or modification. This technique is how the Schilke Company has shipped instruments globally for over fifty years.


We recommend that you ship the trumpet without a case. An instrument can move within a case and is prone to damage because of that motion. If you do send a case, we will send the case back in a separate box. To ship your trumpet, we suggest the following materials and procedures:

 

Schilke Music Products, Inc.
Attn. Repairs
4520 James Place
Melrose Park, IL  60160  USA

When shipping instruments around the world we use a double walled box for maximum security. At the Schilke Company, we use a box that measures 24” x 12” x 8” to ship a single trumpet and 24” x 13” x 13 7/8” to ship two instruments. Wrap the instrument length wise in 1” large bubble wrap packing material with a suggested width of 12”. Encase the trumpet in bubble packing material, wrapping the instrument six times, which is approximately 15’ to 20” feet depending the trumpet model. Secure the bubble wrapped trumpet with clear box tape at both ends, then lengthwise to properly seal and fasten bubble wrap around the instrument. Be sure that the bubble wrap is taught and the tape is properly secure to prevent shifting during shipping. When packing in a box, be sure to leave a minimum of 2” for packing material, preferably packing peanuts to surround the trumpet.


PLEASE INCLUDE INSTRUCTIONS AND CONTACT INFORMATION FOR RETURN SHIPPING IN THE YOUR PACKAGE WHEN RETURNING TO THE SCHILKE FACTORY.

We suggest you insure your instrument when shipping to the Schilke factory. Upon return, shipping charges include insurance for replacement cost.